Frequently Asked Questions
Buying fine jewellery can be new and exciting. It’s totally understandable to have lots of questions! Here’s answers to some of the most common questions I’m asked. If you can’t find what you need here, feel free to connect with me.
Can I bring in my own gemstone?
Yes, you can bring your own gemstone. I can also provide stones if you don't have any. Old gemstones can be reworked into a new design. Metal from old jewellery can be melted and used as a portion of the new design.
What is your warranty policy?
I provide a lifetime warranty against manufacturing defects. Manufacturing defects are defects that weren’t intended in the design. The warranty becomes void if another jeweller works on the ring.
The warranty does not cover stone damage, breakage or loss. If you are concerned, I recommend purchasing insurance against loss, damage, and theft. Shipping charges will apply if you move away from the city and return it for repairs.
Do you resize rings?
I offer 1 free resizing if the ring doesn’t fit. Additional resizings are $30 each.
How do you secure stones on the ring?
No adhesives are used to set stones in fine jewellery.
Stones are secured by drilling a hole that’s the same size and shape of the stone onto the band. Metal is “pushed” over the stone at various points. This sets the stone, or stones, in place so they don’t move.
Drilling methods depend on the stone’s size and what would make it most secure. The biggest factor is personal preference. The custom pages have more information on setting styles.
What are some ways to personalize a piece of jewellery?
You pick your own gemstone, metal and setting. I also do custom engraving of images and texts in the typeface you choose.
I can make a setting that reflects your personal story. You can provide images that I can incorporate into the ring’s design.
Choosing birthstones can also personalize your jewellery. Stones can be hidden in settings only the person wearing the ring knows about. I can also cut stones to whatever shape or size you prefer.
What are the birthstones?
January – garnet
February – amethyst
March – aquamarine
April – diamond
May – emerald
,June - pearl
July - ruby
August - peridot
September - sapphire
October - opal
November - citrine
December - blue topaz
How do I care for my jewellery?
You should keep your jewellery in a safe space while you're washing dishes, entering chlorinated water, gardening, or doing extreme activities. But you also need to keep your jewellery in a safe place while you’re sleeping, showering and using hair products, lotions, and perfumes.
Hair products, dust and daily wear can dim your ring’s brilliance. Chemicals in detergents and lotions may damage your ring’s metal. Over time, metal wears and settings may become loose.
You can remove dust by using a professional nonabrasive cleaning solution on a soft bristle brush or a cleaning cloth.
Keep jewellery in a secure, soft place (like a pouch) so it won’t get scratched. Keep it away from direct sunlight and radiators. Extreme heat isn’t good for jewellery or gemstones.
Don’t expose coloured stones to chemicals, extreme temperatures or ultrasonic cleaners unless you know specifically how to clean the stone.
How should I clean diamonds?
The safest way to clean diamonds is with water, mild soap, and soft toothbrush.
Ultrasonic cleaners can be used for more thorough cleaning. These are available through some hardware stores or online retailers. Not all jewellery can be cleaned safely using these cleaners. Talk with a jeweller to see if these machines are right for your pieces.
How should I clean coloured gemstones?
These stones are often treated to enhance their colour and durability. Sometimes though, these treatments make the stones more sensitive to light, heat, and chemicals. If you’re cleaning your stones at home, use water, mild soap, and a soft toothbrush. Don’t use chemicals, steam cleaners or ultrasonic cleaners on jewellery with coloured stones. If you’re concerned, talk to me.
Should I purchase insurance for my jewellery?
Fine jewellery is an investment. You spent a lot of time choosing your piece, and you want to protect it. Insurance provides important protection. Basic plans may not protect you from all potential dangers, so contact your insurance provider directly for more information.
Do I have to pay everything at once? Is there a deposit?
All of my made-to-order collection jewellery is payment during order and checkout. For custom jewellery, there is a 50% deposit upon approval of the design and the rest of the payment is due at pickup.
Can you keep my ring a secret?
My lips are sealed!